Contact & Project Enquiries
Roomwell supports hotel groups, owners, and procurement teams worldwide. Select your enquiry type below and your message will be routed directly to the right specialist desk.
Approved vendor: Hilton & Accor programs
Roomwell is an approved vendor for Hilton and Accor hotel programs. Dedicated desks handle program pricing, specifications, and property-level support.
Select your enquiry type
Each enquiry type is handled by a dedicated specialist. No generic inbox. Your message goes straight to the right team.
Hilton HSM, Franchise & Managed properties
Roomwell is an approved vendor within the Hilton supply program. If you are a Hilton franchisee, operate under the HSM (Hilton Supply Management) program, or manage a Hilton-branded property, our dedicated Hilton desk is your first point of contact.
- Hilton approved program pricing: email hilton.desk@roomwell.co.uk with your property name, InnCode, and product requirements
- Specification & compliance: product datasheets, brand standards, and FF&E specifications for new builds and refurbishments
- Warranty & after-sales support: in-room appliance warranty claims and replacement parts for Hilton properties
- Procurement & RFQ: volume quotes for multi-property rollout and renovation projects
Hilton Program Desk: hilton.desk@roomwell.co.uk
Project Inquiry
New hotel openings, refurbishments, FF&E specifications, and volume procurement for owners and operators.
Global Accounts
Multi-property agreements, chain-wide rollouts, and enterprise account management for international hotel groups.
Hilton Properties
For Hilton franchisees and HSM program properties. Approved vendor pricing, specifications, warranty support, and procurement.
Accor Properties
Approved vendor support for Accor portfolio properties: program pricing, specifications, and warranty for Sofitel, Novotel, ibis and more.
Distributor Inquiry
Become an authorized Roomwell distributor. Territory applications, partner onboarding, and trade account setup.
General Enquiry
General product questions, warranty support, and enquiries that do not fall under a specific program desk.
Your enquiry routes to
- Response within 2 business hours during office hours
- Include property name, room count, and timeline where possible
- Hilton franchisees & HSM: include your InnCode for approved program pricing
- For Hilton approved pricing or warranty, select Hilton Properties. Routes to hilton.desk@roomwell.co.uk
Submit your enquiry
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